Cluster Revenue Manager
Job ID: 50263
Position ID:
Job Views: 105
Location: Johannesburg, Gauteng, 
South Africa
South Africa
Zip Code:
Job Category: Hospitality
Salary:
Position Type: Full time
Closing Date:
Relocation Assistance Available: No
Telecommute: No
Require Travel:
Work Experience:
Preferred Education:
Nationality Requirement:
Must Be Authorized To Work In:
No Work Experience Considered?: No
Industry:
Posted: 11.02.2013
Job Description
A Cluster Revenue Manager with Hilton Worldwide is responsible for maximising revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures.What will it be like to work for this Hilton Brand?
With thousands of hotels in more than 80 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.
If you understand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because it’s with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. We're Hilton Worldwide. Welcome.
What will I be doing?
As Cluster Revenue Manager, you will be responsible for maximising revenue and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. The Cluster Revenue Manager is also responsible for driving the continued development and growth of customer service standards, revenue and profits from multiple hotels and to deliver Hilton’s mission relating to profit, people, customer and quality. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting
• Ensure professional and efficient utilisation of all systems, in line with company best practices and standard operating procedures
• Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
• Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls
• Integrate with other functions to ensure we exceed our customer’s, owner’s and shareholder expectations
Hilton Worldwide will hold its Revenue Team Members accountable to the following key areas: profit, quality, customers, people.
• Ensure all Best Practices and Standard Operating Procedures are followed to capitalise and maximise revenue potential and market share
• Utilise systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis
• Follow Best Practice and Standard Operating Procedures for the Revenue Department to ensure that all commercial decisions are supported by appropriate data analysis
• Feed ideas and suggestions into Directors of Revenue Management Consolidated Centre to strive for constant improvement of operating procedures and new opportunities
• Build an effective working relationship with Hotel Management and Teams, Commercial teams (RDR’s) and other disciplines including Sales, Marketing, Finance and Operations, to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking
• Work with the Directors and Training Manager as required to ensure Analysts and peers are provided with excellent training for Revenue Analyst and Revenue Management duties
Specifically, a Cluster Revenue Manager will be expected to excel in the follow areas:
Inventory control. Manage and maintain Group and Transient inventory controls by executing the following tasks:
• Review and implement daily room accommodations and rate inventory controls in Pricing and Inventory Control Systems using IDeaS V5i
• Ensure group inventory cut-off dates are managed according to demand
• Implement all blackout dates and review frequently to determine if adjustments are needed
• Work with Front Office to ensure agreed sell-out strategies are in place
• Maintain rate parity with third party sites through extranet sites
• Review key demand periods to maximise RevPAR and profit through effective consideration of costs of sales
• Oversee hotel allocation negotiations strategically in line with Business needs
Sales and Pricing Strategy. Develops, monitors and adjusts sales and pricing strategies by executing the following tasks:
• Conduct weekly Business Focus Meetings where the appropriate booking period is evaluated for proper rate and availability control. The Revenue Manager will provide a synopsis of results versus direction from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment.
• Review, weekly, GEM/Delphi reports if available to address concerns and action plans
• Develop and review annual transient and Group pricing on a quarterly basis
• Ensure pricing is consistent in all distribution channels (Hilton Distribution Channels and Links, GDS, Internet, Extranets)
• Identify opportunities through channels and recommends channel marketing
• Communicate with market managers for key third party operators
• Communicate with HRCC and monitors conversion
• Review corporate account production quarterly with sales to identify patterns of production and agree appropriate actions
• Conduct Daily Detail meeting/calls with hotel teams to highlight results, trends and changes to pricing and selling strategy for the next 3 months
Information Analysis and Monitoring. Provides critical analysis of strategies, room statistics and demand factors by executing the following tasks:
• Perform relevant daily, weekly, monthly checklist tasks for the maintenance of the IDeaS V5i yield management system
• Ensure the integrity of data flowing into IDeaS V5i by regularly cross-referencing other sources such as OnQ R&I and OnQ Insider reports.
• Review end of month room statistics reports and provide critical analysis on performance vs. forecasts and results of implemented strategies
• Conducts displacement analysis of group business as needed to determine the impact potential business will have on RevPAR
• Review all tentative and definite group bookings to ensure they support the implemented strategies – ensure IDeaS V5i Group Status is updated and Group Evaluator is used effectively
• Complete weekly booking pace reports and analysis on pace, recommends strategy changes when needed
• Analyse past and present trends and makes recommendations for future strategies
• Ensure all Inventory and Rate maintenance is configured according to the current standards
• Ensure accuracy of all information being produced/ reported effectively
Forecasting. Prepares all weekly, monthly, 3 month and budget using appropriate systems and tools by executing the following tasks:
• Use specialist knowledge of the hotels and market to produce and maintain hotel forecasts using prescribed tools
• Prepare plan revenue proposal
• Perform IDeaS V5i Forecast Validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecast
Competitive and Demand Analysis. Ensures rate shopping data is consistent, appropriate and effectively analysed by executing the following tasks:
• Review all competitive shops on a consistent basis (at least weekly) and identify selling strategies and market trends
• Review Demand Calendars, convention calendars and city event calendars to keep abreast of all demand generators
• Maintain historical data on events and performance on any promotions during these demand-generating events.
• Maintain IDeaS V5i interface where automated rate shopping is configured to ensure the yield system is configured for BAR adjustments appropriately.
• Identify peak nights and sets KPI targets
• Identify demand troughs and leads an action plan
Driving Commercial Performance. Drives incremental EBITDA, RevPar and Fair Market Share performance by executing the following tasks:
• Work effectively with RMCC Team Members, Hotels (GMs, DBD, RDR and GC&E and on property revenue coordinator), Sales, Marketing, e-commerce to ensure incremental financial performance (RevPar, EBITDA)
• Ensure growth in performance of KPIs such as Room Type Supplements, Peak Nights, House Overbooking and Forecast Accuracy
• Drive Hotel Fair Market Share performance, moving hotels into the “Gaining” quadrants
• Ensure any Holiday Cover commitments are managed as per standard
Job Requirements
What are we looking for?
Team Members serving Hilton Worldwide, its Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should possess the following competencies: communication, analysis, teamwork and relationships, planning, drive & resilience by demonstrating the following behaviors:
- Excellent written and oral communications skills
- Concise, well-organised presentation skills
- Confident in communicating with a wide range of people, both inside and outside hotels
- Clear, logical and factual arguments and decision-making
- Quick and accurate when evaluating complex written and numerical information
- Ability to recognise trends in data
- Demonstrated leadership and motivation techniques in a team environment
- Team player and supportive of others when needed
- Ability to develops constructive relationships at all levels within the organisation
- Effective in situations of disappointment or high pressure
- Ability to adapt to change
- Ability to prioritise effectively, balancing importance, urgency and resources
- Time efficient within tight schedules
- Effective in a fast-paced environment
- Determined and energetic, whilst remaining calm and level headed in order to deliver results
A Cluster Revenue Manager serving Hilton Worldwide, its Brand hotels and vacations should also possess the qualifications and characteristics that follow:
- Strong analytical skills
- Good communication skills
- Excellent organisation skills
- Sound knowledge of job related information technology
- Advanced competency level in Microsoft Excel, Powerpoint and Word
- Demonstrated management skills, including leadership, organisation, communication, control
- Good people management skills demonstrated by a previous position in Management
- Sound functional knowledge of the day to day Management and operations of a Revenue Management Department
- Commercial attitude and proactive sales approach
- Ability to analyse data and identify significant trends
- Sound knowledge of types and sources of business
- Ability to introduce change effectively
- Ability to set and maintain minimum standards
- Friendly and outgoing personality
- Self-motivated
- Ability to work accurately and effectively under pressure
- Good personal presentation skills
- Warm personality and team spirit
- Clear voice and well spoken
- Motivated and motivational
- Ability to speak and write English fluently
- Committed and Career oriented
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Ambitious and willing to learn new things
- Trainer/Coaching Skills
- Hotel School / Apprenticeship or Graduate Training or other degree level education
- Practical working experience within revenue management
- Practical working in an area or corporate role relating to distribution or revenue management
- Previous Hilton Worldwide experience
- Previous Systems Experience with PMS – OnQ, RMS – IDeaS, CRS – ONQ R&I, C&B Sales – GEM / Delphi and /or Microsoft Access
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
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