Implementation Project Manager Job in Johannesburg

Implementation Project Manager Job

Date: Oct 10, 2013

Location: Johannesburg, Gauteng, ZA

Description:

Implementation Project Manager

Location: South Africa-Gauteng-Johannesburg
Organization: Visa Inc.
Job: Technical Support
Job Number :132830

Description

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

Position Summary

The global client support group works with locally deployed client service experts to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, back office support and customer performance reporting.

Job Scope

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

Responsibilities
- Provide implementation project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.
- Coordinate directly with customers to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
- Report customer project accomplishments and deliverables to management monthly.
- Review and approve staff card program changes and trend opportunities for department development.
- Manage non-routine, complex processing and change requests, as well as short term tactical and strategic customer initiatives.
- Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
- Proactively identify operational opportunities to increase service quality or efficiency.
- Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
- Assess operational opportunities to increase service quality or efficiency.
- Prepare and maintain detailed project plans, status reports, and issues logs.
- Represent customer system and operational requirements to internal Visa organizations.
- Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
- Coordinate internal Visa resources to ensure delivery on commitments.

Accountability People Stewardship / Team Work Outputs to deliver this accountability:
- Lead by setting a personal example
- Build work relationships between colleagues and teams
- Act in the best interests of the organization
- Continue to build organisation-wide understanding, share knowledge and breakdown silos
- Individually and collectively we form powerful alliances that fosters innovation
- Put the success of the collective ahead of personal success
- Consider how your actions will affect colleagues and customers and be mindful that without one another we would not exist
- Seek out synergies in every opportunity and do not ignore possibilities when they present themselves
- Remain committed to colleagues, customers, shareholders, community and the company

Qualifications

Qualifications
- Bachelors/Degree or equivalent experience.
- Minimum of 5-7 years experience in a customer support role in software, financial services or payments industry.

Skills / knowledge and experience required to perform optimally in the role
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
- Excellent time management, organization, and planning skills are essential.
- Ability to comprehend and translate complex technical issues and apply to business solutions.
- Able to set priorities, influence others, and manage customer expectations.
- Demonstrated success in customer relationship management.
- Self-starter with a demonstrated ability to achieve results as part of an effective team and ability to effectively prioritize and multi-task under deadlines.
- Excellent verbal, written, presentation and interpersonal skills are required.
- Strong project management skills required.
Demonstrated ability to articulate complex technical terms or processes into business language.

*Preference will be given to employment equity candidates

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