Office & Service Administrator needed in Ghana

Office & Service Administrator

Job ID: 50152

Position ID:

Job Views: 9

Location: Kumasi, Ashanti Region,  Ghana

Zip Code:

Job Category: Administrative/Clerical

Salary:

Position Type: Full time

Closing Date:

Relocation Assistance Available: No

Telecommute: No

Require Travel:

Work Experience:

Preferred Education:

Nationality Requirement:

Must Be Authorized To Work In:

No Work Experience Considered?: No

Industry:

Posted: 09.04.2013

Job Description

Purpose of the position

·         Control of customer relations, office and service administration in accordance with Cummins requirements

Responsibilities:

·         Develop and maintain good relationship with customers

·         Manage customer database and develop plans to ensure business growth

·         Actively promote the services offered by Cummins Ghana

·         Follow Cummins pricing policy to make quotation for fixed customers; negotiate with new customers to acquire the best price.

·         Be at the frontline of Customer Service and Sales Support

·         Provide timely response to all queries on job related issues to customers

·         Pre-book jobs and enter them on the Rascal system when required

·         Capture Quick Serve data to job cards and compile all job cards

·         Liaise with other departments to ensure that jobs are closed and invoiced

·         Responsible for forwarding inter-branch queries to the appropriate quarters for immediate action and follow up

·         Manage all Job Openings till invoices

·         Sort out warrantable and billable jobs for immediate action accounts

·         Liaise with Service, Sales and logistics teams to fulfil customer requirements

·         Reconcile all finished jobs for immediate action

·         Collate and sort-out all jobs for immediate action (invoice, quotation and warranty jobs)

·          Liaise with all DFSE, job administrators and warranty decision makers at all branches to formulate workable solution to satisfy customers

·         Monitor parts requested for jobs to ensure intended usage

·         Weekly feedback to Finance Manager on status of WIP

·         Booking of all buyouts and overtime to jobs

·         Compliance with new WIP process

·         Compliance with Finance Month end deadlines

·         Ensure that creditor W 001 is balanced to zero – work with Cashbook Accountant on account Z 000 0013 008

·         Ensure that all jobs are in rascal  - No manual documents

·         Each job number is to have a separate unique job file with all supporting documents

·         Ensure all Maintenance contracts are billed out monthly and LPOs received from customer on time i.e. before Friday month end close

·         Responsible for providing invoice and quotation for all related jobs

·         Ensure adherence to invoicing limits (Limits to be set by Line Manager)

·         Responsible for converting man hours into profitable cash

·         Responsible for general administrative duties including handling of petty cash

·         Product knowledge

·         General Business knowledge

·         Good interpersonal skills 

Job Requirements

 Required Skill and Experience

·         At least 2 years’ experience  in office and service administration Function

·         Previous experience in the automotive industry is an advantage

·         Accuracy and ability to pay attention to detail

·         Good communication and interpersonal skills

·         Self confidence and ability to handle pressure

Qualifications

 ·         Qualification in Business Administration, Management or equivalent discipline

·         Ability to communicate Fluently in English (oral and written) – Essential

·         Ability to communicate in French - preferred

·         Computer Literacy i.e. MS Word, MS Excel, - Essential

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